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How slotmalaysia Handles Your Personal Information

Your account details, wallet activity and payment history stay with us — collected only for the purpose of running your account and keeping transactions secure.

Account data protectedTouch 'n Go eWallet & Boost payment records handled securelyYour access rights, clearly statedData retention policy publishedContact path for all data requests

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What This Privacy Policy Covers and Why It Applies to You

slotmalaysia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with slotmalaysia, we collect the information needed to verify your identity, process payments and keep your account in order. This includes your name, contact details, date of birth, and the payment method you use — whether that is Touch 'n Go

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eWallet, Boost or GrabPay. We also record transaction history connected to your wallet so that deposits and withdrawals can be traced if a query arises. Browser session data and device identifiers are collected automatically to detect unusual login patterns and reduce the chance of unauthorised access.
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We do not sell your personal data to third parties. We share it only with payment processors, fraud-detection services and any regulatory body that requires disclosure under applicable law. Your use of this platform is subject to local law, and the availability of certain account features
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depends on whether local law permits access in your region. If you are in Seremban or anywhere else in Malaysia, the same data practices apply uniformly across your account. We keep this policy current and will notify you through your registered contact details if material changes
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are made.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

Our Practices on Data Security, Cookies and Retention

We apply consistent data-handling standards across every account on the platform. The four areas below cover the practical details — how data is secured, what cookies do, how long records are kept, and the steps for requesting corrections or deletion.

Account Security

Login sessions require OTP verification on new devices. If an unfamiliar device attempts access, we flag it and step up the authentication check before the account opens.

Cookies and Session Data

We use session cookies to keep you logged in across page navigation and analytics cookies to understand which account features are used most. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account records, transaction logs and payment-method references are retained for as long as your account remains active, plus the period required by applicable law. After that window, data is deleted or anonymised.

Requesting Changes or Deletion

Submit a written request through live chat or email. We verify your identity first, then process the change within a reasonable period. Deletion requests may be limited where records must be kept for legal compliance.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

Any question about your personal data — whether you want to see what we hold, correct a detail or ask us to remove something — can be raised through the channels below. We aim to acknowledge your request promptly and work through it in order, starting with identity verification before any data is released or amended.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for data-access queries, account corrections and removal requests during supported hours.

Email Support Send a written data request to our support address. Include your registered email and account username so we can verify your identity before processing any changes to your records.

Account Settings Some personal details — display name, contact number, preferred payment method — can be updated directly inside your account settings without needing to contact support at all.

Common Questions About Your Data and Privacy Rights

The questions below cover the areas we hear about most — what data we collect, how payment information is handled, and how you exercise your rights as an account holder.

We collect your name, email address, contact number and date of birth during registration. Payment details tied to Touch 'n Go eWallet, Boost or GrabPay are recorded at the point of each transaction for verification purposes.

We share data only with payment processors, identity-verification services and any authority that requires disclosure under applicable law. We do not sell your data or pass it to advertisers.

Payment records — including GrabPay and DuitNow transaction references — are encrypted in storage and accessible only to systems that need them for processing or dispute resolution. Staff access is restricted and logged.

Yes. Submit a request through live chat or our support email with your registered username. After identity verification, we compile and send your account data within a reasonable timeframe under applicable law.

We keep your records for as long as your account is active and for the additional period required by law after closure. Once that retention window ends, records are deleted or anonymised in line with this policy.

Closing your account stops new data collection. Existing records are held for the legally required retention period, then removed. You can ask us to confirm the specific window that applies to your account via support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFive Star Slots InfoTerms & Conditions

How slotmalaysia Handles Your Personal Information

Our Practices on Data Security, Cookies and Retention

Account Security

Cookies and Session Data

Data Retention

Requesting Changes or Deletion

How to Reach Us About Your Privacy

Common Questions About Your Data and Privacy Rights

01 What personal data does slotmalaysia collect when I open an account?

02 Does slotmalaysia share my data with third parties?

03 How is my payment information kept secure?

04 Can I request a copy of the data you hold about my account?

05 How long do you keep my account and transaction data?

06 What happens to my data if I close my account?

Privacy Policy

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